Cancellation Policy
Your booking will be confirmed on completion of all parties signing the Assured Shorthold Tenancy Agreement (AST). Unless the Assured Shorthold Tenancy Agreement (AST) has already commenced (meaning the Tenancy Start Date is on or before the date the Tenancy Agreement is signed by you) or you have already collected the keys to your Room, you have a “Cooling-Off Period” of 7 calendar days commencing the date of Booking Confirmation email.
If you book on or after 1st August for the academic year due to commence in the following month of September, the Cooling-Off Period will reduce to 48 hours from the date and time you sign the Tenancy Agreement.
During the Cooling-Off Period if you decide to cancel your accommodation booking you must do so in writing or by sending an email directly to the Property Manager and we will fully refund the deposit and release you from the Tenancy Agreement.
At the point you receive your Room key and check in to your accommodation, the Cooling-Off Period will immediately and automatically end.
Once the Cooling-Off Period has ended;
- a) You will be bound by the terms of the Tenancy Agreement
You may be able to cancel your tenancy if you are outside of the cooling off period/s if the following applies:
- You are unable to obtain a visa.
- You have failed to achieve the grades to start your university course in its first academic year. This includes any foundation years.
- The course you are to study has been cancelled.
If any of the above situations apply to you then you, then please email explaining the reason you need to cancel. We will also require official written evidence from your place of Education, UCAS or Visa/Embassy to OR Students within 7 (seven) calendar days of you being notified or the decision being published or reached.
If sufficient evidence is provided to our satisfaction, you will be eligible for release from the Tenancy Agreement If your application to be released from your contract has been approved, but your contract has already commenced, then you will be liable for all the rent owed up until the date you provided evidence in writing.
We assess all requests to cancel on a case-by-case basis and until a decision has been made you will remain liable for all accommodation fees.
If you wish to leave the accommodation due to illness or any other extenuating circumstances, this is assessed on a case-by-case basis. The request to cancel must be made in writing or via email and you must provide the relevant and satisfactory documentation to support your case.